Immedicare Training

Service provided

Immedicare is a clinical and technology partnership between Airedale NHS Foundation Trust (ANHSFT) and Involve Visual Collaboration Ltd (IVCL) The Training Portal is part of the Enhanced Service Offer and provides access to bespoke training for Residential Care & Nursing Home Staff. The portal is hosted by Moodle who collect the name, email address and contact details of the Residential and Nursing Home staff to provide access to the training. For further details please see https://moodlecloud.com/privacy .

The Information we Collect

In order for us to provide the training platform we collect personal data (information).

Booking Portals

To provide our online training portal, we collect name, email address, care home name & location to allow you to access the portal and for us to provide you with a training certificate.

Monitoring and Analysis

As part of our service contracts, we monitor the use of Immedicare Training Portal to provide anonymised statistics for our customers.

Feedback

Feedback is important to us to allow us to monitor and improve the training courses we provide. You will receive a feedback form via email after you have taken the course asking you to complete a short questionnaire.

Moodle Cloud Services

In order for Moodle Pty Ltd to provide you with MoodleCloud, they need to collect personal data for correspondence purpose and/or to allow them to provide access to the training portal. Moodle is committed to ensuring that the information collected and used is appropriate for this purpose see https://moodlecloud.com/privacy .

How we Use & Share your Information

We are committed to ensuring that the information we collect, and use is appropriate for providing Immedicare Training Portal and does not constitute an invasion of your privacy.

We store your information on servers located in the EU with Moodle Cloud Services. Moodle hosts our online services and has administrator access to your information they are obliged to keep your details securely and to use them only to fulfil the service they provide to you on our behalf.  When they no longer need your information to fulfil the service, they will delete or return the information in line with our procedures or instructions.

Your Choices and Obligations

We will process (collect, store and use) the information you provide in a manner compatible with United Kingdom data protection law. We will endeavour to keep your information accurate and up-to-date.

Your rights

At any point while we are in the possession of or processing your information, you have the following rights:

To be informed – through the details in this privacy notice

To have access – to request a copy of the information we hold about you (please see below)

To rectification – to correct information about you that is inaccurate or incomplete

To erasure – in certain circumstances, such as when the data is no longer necessary for processing

To restrict processing – where certain conditions apply, for example where you are restricting us from deleting the data, we hold even though we no longer require it.

To object – to object to certain types of processing of your information

Where applicable we will notify the relevant 3^rd parties and ensure that your request is carried through.

Other Important Information

Lawful Basis for Processing Your Information

Involve collects and processes your information using one of the following lawful reasons:

Contract obligation – collecting and processing your information is necessary for the preparation or performance of a contract for Immedicare products and services.

Consent – with your consent we will contact you to gather your feedback. You are able to remove your consent at any time. You can do this by using the contact details below

If you would like to exercise any of your rights or lodge a complaint, please contact our DPO using the following contact details:

 

	Data Protection Officer contact details
Contact Name:	Alison Horsfield
Address:	Involve Visual Collaboration Ltd Martin Dawes House Europa Boulevard Warrington WA5 7WH
E-mail:	DPO@immedicare.co.uk
Tel. No.:	0845 805 3455

 

Please note that you might be asked to provide some of form of ID to prove your identity.

While we are processing your request, we might contact you to address some clarification or queries that we might have to ensure we provide you with the correct data.  While you have the right to your data you do not have the right to other people’s data and Immedicare has the obligation to protect other people’s data.

Should we found ourselves in a position where we have to reject your request, we will provide you with a justification.

If you have any complaints, you have the right to contact the Information Commissioner’s Office directly (www.ico.org.uk). However, we would appreciate if you could give us the chance to address your complaint and put it right first.